The transition from an old to a new process or system, from a previous manager or key employee to a new hire, or any other change is tough. Understanding more about how to manage the process will make it all go a bit easier. With the right information you can make a difference between a successful transition and one that just doesn’t work well. This post highlights some aspects of change based on “The Transition Model,” by change expert William Bridges, whom I had the pleasure and opportunity to study with. Besides reviewing this article, you might also find it helpful to watch Change expert Naomi Karten and me discuss change and transition. Coping with Chaos: Change and Transition
Even a positive change like a new piece of equipment can make people feel uncomfortable. The most common reaction to change is to second-guess it, or even resist or oppose it. By understanding why your team is dragging their feet or expressing reluctance, you will be in a better position to help them accept and ultimately support the change that is coming.
William Bridges distinguishes between changes—something that happens to us by our own choice or is thrust on us—and transitions—the process that happens in our minds and feelings as we go through a change.
Change can occur quickly, in a moment in time—the day we got a promotion; signing the closing papers on a home; buying the business; hiring a new office manager. But the internal transition is usually slower. It simply takes time to get used to a change.
There is a tendency to go through three stages as we move through a transition:
1. The Ending—things as we know them have changed.
2. The Neutral Zone—an often messy time sort of muddling about before moving on.
3. A New Beginning—a new status quo develops as the change is consolidated.
People move through transitions at different paces. Entrepreneurs may jump from an old to new business adjustment much more quickly than their employees or team members. Some people will need to linger in the Neutral Zone while trying to understand or accept a difficult feeling change.
Here are some ideas about how to help make a transition more efficient and comfortable so your team can execute as quickly as possible:
•Slow down the process in order to speed up the process. Invest the time now to eliminate future problems.
•Be open and transparent about what’s going to happen.
•Emphasize what will stay the same—values, schedules or whatever.
•Accept that there will be resistance. Listen to peoples’ feelings. Listen to concerns. Listen to fears. There will be denial, anger, sadness, disorientation, loss of identity, frustration, and uncertainty. Listen well.
•Be clear about how you will help them adjust. Offer training and resources they may need, which you’ll discover because you were listening!
The Neutral Zone
•The way you help your team prepare for the coming change will determine how long people may muddle about before getting on with the new change.
•Expect some people to feel overloaded and uncertain or confused. Others will feel impatient. It takes time to adjust to a new management system or style.
•The leader who pays attention can often find ways to offer support that will keep the process moving.
The New Beginning
You know you’ve arrived at a stage of acceptance and renewed energy when people begin to embrace the change. They start to see their efforts pay off and to feel more comfortable. Don’t let down now. You need to help your team sustain their energy and enthusiasm.
•Help people see how their personal goals connect to your long-term vision and objectives.
•Be certain everyone hears how team members implement the change successfully.
•Acknowledge peoples’ grit and persistence.
This is the quick executive summary but implementing any piece will likely help make the transition go more smoothly.
If you are about to implement some change, anything from hiring a new key team member to changing some part of your system, let us help you strategize how to more effectively implement the change. We can even come in to help your team see their way through it. If you’ve currently stalled, call 978-446-9600 or email us and we’ll show you how to get moving again.